Frequently Asked Questions
Q: How do I know my pick-up and delivery days?
A: Once your account is set up, we will contact you by phone and email to let you know which days of the week we visit your area.
Q: What bag do I use to put in clothes I am sending for cleaning?
A: Your first order may be placed in a plastic garbage bag or shopping bag. When we return your clean clothes to you, you will receive your personalized OZO2 Valet Bag, which you should use going forward.
Q: How do you know those are my clothes?
A: Your valet bag has your name tag. When we receive an order, we look up the account by customer’s name and then make a record of all the items we received. Your pieces must always be accompanied by the name on the account. If your do not have a valet bag, or it’s missing a name tag, print and fill out the order form, and place it in the bag with your clothes.
Q: Do you do alterations on delivery orders?
A: Yes, we have a full-service tailoring studio. For simple repairs, hem adjustments, letting out waist, etc. please enclose a note and tell us what you wish done. Allow extra time for alterations. Usually items which need to be repaired will be delivered to you the following delivery day. However, in rare cases (e.g., when a zipper needs to be replaced) it may be necessary to order specific supplies, which may delay the completion of your order.
Q: How do I let you know I have a special request?
A: Please place a note in your bag with your special requests. You may also print our order form.
Q: How do I let you know there is a stain on my item?
A: We inspect all pieces carefully for stains, rips, weak spots. If a stain is hard to see, please include a note with your order.
Q: What if there is a tear on a piece I sent you?
A: If we find that an item we received has any damage we may call or email you to inform you that it needs to be repaired prior to cleaning. If we do not get hold of you we may have to send the item back uncleaned. In the event the damage is small, it is our policy to make a decision about repairs and charge you a nominal fee if such repairs are performed. If you need to authorize all repairs please let us know at sign-up or call 561.290.0719
Q: How do I pay for my orders?
A: We charge our service fees to your credit card which is saved and encrypted on your account. Pick-up and delivery service is complimentary.
Have more questions?
For billing inquiries or general information: 561.293.2586
For questions pertaining to your order processing: 561.290.0719
With OZO2 Free pick-up and delivery service YOUR TO-DO LIST JUST GOT SHORTER!
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