By requesting services from OZO2 USA.com, you agree to the following terms and conditions:
Order Pick-up
Our drivers collect orders after 9 am, Monday through Saturday. We must receive your request no later than 1 pm on the day prior to your desired pick-up date. (If you wish to schedule a pick-up for Monday, submit your request no later than Saturday.)
Unclaimed items
Customers who bring their orders in to our location must pick their items up within 30 days following the ready date. Any property not claimed within that time will be donated to a charity of our choice.
Items delivered to home or office
If an order is delivered to the drop-off address on file on the date it was promised, the driver has the client's permission to leave the items at the designated location as chosen by the client, should he/she (his/her family member or agent) not be available to accept the order in person. The client will not hold OZO2 responsible for any items missing after the order has been dropped off.
Damaged Property
OZO2 adheres to the standards and policies set forth by the Fabricare Industry and the International Dry-cleaning & Laundry Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the type and condition of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot issue guarantees against possible color loss, color bleeding, shrinkage, or damage to accessory items such as belts, buttons, beads, ties, or zipper pulls.
OZO2's liability for any damaged items shall not exceed ten (10) times the charge for cleaning of that garment regardless of brand or condition. Any damaged items must be reported and returned to OZO2 for inspection within 5 business days. All items brought in must have their original cleaning tags or barcodes provided by OZO2.
Lost Items
Any lost items must be reported within five (5) business days. OZO2 will make every reasonable effort to track the missing item that was processed and will review all lost items claims on a case by case basis. Any items determined to have been lost by OZO2 will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times the charge for cleaning of that garment regardless of brand or condition.
Loose Items
OZO2 is not responsible for loose/removable items such as detachable buttons, cufflinks, belts, broaches, laces, etc. or items left in the pockets (watches, jewelry, cash, cards, hair accessories). We request that customers remove these items and empty pockets prior to dropping items off or leaving them for pick-up. OZO2 is not responsible for the damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.). While we will check the pockets of the garments brought in for cleaning or washing and will return any such found items, the company cannot be held responsible for those.
Barcodes
OZO2 will attach a permanent thermal barcode to your garments in a discreet location. These barcodes are used to track client's orders, follow his/her instructions, help with preventing losses and ensuring that client is billed correctly every time. Temporary barcode labels will be attached to extremely delicate items.
Turnaround Time
While in most cases our turnaround time is two working days, it may vary based on the type of cleaning needed for certain items or garments. OZO2 will make every effort to adhere to our service schedule; however, we cannot guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
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